Infosys recently entered into an agreement with India Post for enhancing the reach of postal services to the country's rural population and streamlining the distribution of social benefits. In this context, InformationWeek met C.N. Raghupathi, head of the India Business Unit, Infosys to talk about how these projects are bringing about societal transformation, and major challenges encountered while executing societal transformation projects in India inShare 3 0 Enlarge Image More Insights Webcasts Top 8 Use Cases for Virtual Desktops Business Implications of data protection provisions in the IT Act More Downloads Implementing A Security Analytics Structure Oracle Social Network Get started with Social Relationship Management More Infosys was selected by India Post to implement and manage a platform that will transform its rural operations. With this agreement, Infosys will facilitate India Post's Rural Systems Integration (RSI) program. This initiative will increase the adoption of the department’s services, and enhance the reach of postal services to the country's rural population, streamlining the distribution of social benefits. As part of an earlier agreement, Infosys is also partnering with India Post to transform its financial services operations and end-user experience under the Financial Services System Integration program. The two projects are part of the 'India Post 2012' modernization program that aims to bring transparency, agility, flexibility and scalability to its business operations. The programs will empower employees to deliver services more efficiently to rural communities using the latest technology. They will also position India Post as a key agent in the Government of India’s inclusive growth policies. Infosys will develop a Service Delivery Platform (SDP) that will leverage Infosys solutions such as mConnect, TruSync and Finacle Inclusion. These will serve as a foundation for the RSI program. The new SDP will allow more than 130,000 rural post offices to offer online services. Additionally, it will connect and manage more than 130,000 handheld devices used by rural postal workers for distribution of social benefits under the National Rural Employment Guarantee Act (NREGA) and process Electronic Money Orders.